We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about what information we gather and how we use it.
When you register for an account on DukaanHero, we collect and store your personal information which is provided by you in the sign-up form. Our primary goal in doing so is to provide you a personalized experience. This allows us to provide you the best tools to manage your shop.
1.1 It is clearly specified and understood by you that all your personal information shall be protected as per below standards.
a. Under no circumstances do we sell your personal information to anyone.
b. Your personal information is securely stored on our servers.
1.2 We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. While you can browse some sections of our website without being a registered member, certain activities (such as commenting) do require registration. We do use your contact information to send you suggestions based on your previous activities on the website. We use this information to do internal research on our users' preferences, interests, and behaviour to help our users. This information is compiled and analysed on an aggregated basis. This information may include links you click that belong to this website or an external link.
1.3 We use data collection devices such as "cookies" on certain pages of the website to help analyse your preferences.
1.5 If you transact with us, we do not store any of your banking information like credit/debit card number on our server. All your transactions are securely performed via CCAvenue. CCAvenue uses world class encryption technology to make your transactions 100% secure.
2.1 In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website.
2.2 We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
2.3 We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or other educational details). We use this data to tailor your experience at our website, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
Our website may contain link to other external websites that may collect personally identifiable information about you. DukaanHero is not responsible for the privacy practices or the content of those linked Services.
Our website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever your account information is updated (like your password), we notify you via an email about such activities.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all DukaanHero lists and newsletters, You may please click on the unsubscribe link provided thereunder.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:Harshal Bhakta
Questions regarding the use of the website should be directed to email@example.com